1. Introduction
Orden AI, Inc. ("Orden AI," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
Information You Provide
We collect information you provide directly to us, including:
- Name, email address, phone number, and company information when you request a demo or contact us
- Account credentials when you create an account
- Payment information when you subscribe to our services
- Any other information you choose to provide
Information Collected Automatically
When you access our website, we automatically collect certain information, including:
- Log data (IP address, browser type, pages visited, time spent)
- Device information (device type, operating system)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Respond to your requests, questions, and provide customer support
- Send you technical notices, updates, security alerts, and administrative messages
- Monitor and analyze trends, usage, and activities in connection with our services
- Detect, prevent, and address technical issues and security incidents
4. Data Security and Control
Your Data in Orden AI Products
When you use Orden AI's products (Orden Core, Orden GovCon, etc.), your data is processed according to your deployment model:
- On-Premises Deployments: All data remains within your infrastructure. We have no access to your data.
- Private VPC Deployments: Your data remains within your private cloud environment. We have no access to your data.
- SaaS Deployments: Your data is encrypted at rest and in transit. We implement strict access controls and never use your data to train AI models.
Security Measures
We implement industry-standard security measures including:
- Encryption of data in transit (TLS 1.3) and at rest (AES-256)
- Role-based access controls (RBAC)
- Regular security audits and penetration testing
- SOC 2 Type II compliance
- Audit logging and monitoring
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With your consent: When you direct us to share information
- Service providers: Third-party vendors who perform services on our behalf (payment processing, hosting)
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
6. Your Rights and Choices
You have the right to:
- Access, update, or delete your personal information
- Opt out of marketing communications
- Request a copy of your data
- Restrict or object to certain processing
To exercise these rights, contact us at privacy@orden.ai
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete your personal information within 30 days, except where retention is required by law.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Orden AI, Inc.
Email: privacy@orden.ai
Address: Chantilly, Virginia, United States