Last Updated: February 23, 2026
By accessing or using Orden AI's website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our services.
Orden AI provides enterprise AI infrastructure software and related services, including:
To use certain features of our services, you must register for an account. You agree to:
You agree not to:
Orden AI and its licensors own all rights, title, and interest in the services, including all intellectual property rights. These Terms do not grant you any ownership rights.
You retain all rights to your data. By using our services, you grant us a limited license to process your data solely to provide the services. For on-premises and private VPC deployments, we have no access to your data.
Fees for our services are as specified in your order or subscription agreement. All fees are non-refundable except as required by law or as otherwise specified in your agreement.
You agree to pay all fees using the payment method specified. We may suspend or terminate your access for non-payment.
Subscriptions automatically renew unless canceled before the renewal date. We will notify you of upcoming renewals.
Service level agreements (SLAs) and support terms are specified in your subscription agreement. We strive to maintain high availability but do not guarantee uninterrupted service.
Our collection and use of personal information is described in our Privacy Policy. We implement industry-standard security measures, but no system is completely secure.
We warrant that our services will perform substantially as described in our documentation when used as intended.
EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ORDEN AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify and hold harmless Orden AI from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from your use of the services or violation of these Terms.
These Terms remain in effect while you use our services.
You may terminate your account at any time by contacting us.
We may suspend or terminate your access for violation of these Terms or for any other reason with notice.
Upon termination, your right to use the services ceases. We will delete your data according to our data retention policies.
Our services and software are subject to U.S. export control laws. You agree to comply with all applicable export and import laws and regulations.
If you are a U.S. government entity, our software is "commercial computer software" and "commercial computer software documentation" as defined in FAR 12.212 and DFARS 227.7202.
We reserve the right to modify these Terms at any time. We will provide notice of material changes. Your continued use of the services constitutes acceptance of the modified Terms.
These Terms are governed by the laws of the State of Virginia, United States, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Virginia.
These Terms, along with any applicable subscription agreement and our Privacy Policy, constitute the entire agreement between you and Orden AI.
If any provision is found unenforceable, the remaining provisions will continue in effect.
Our failure to enforce any right or provision does not constitute a waiver.
You may not assign these Terms without our consent. We may assign these Terms without restriction.
For questions about these Terms, contact us at:
Orden AI, Inc.
Email: legal@orden.ai
Address: Chantilly, Virginia, United States